Returns & Refunds

Because PrimeCanvas items are produced on demand, we do not accept general change-of-mind returns or size swaps once an order has entered production. We do, however, stand behind every order if it arrives with a verified issue.

30-day issue window

Claims for misprints, manufacturing defects, or items damaged in transit must be submitted within 30 days of delivery. Requests made after that window may not be eligible for replacement or refund.

Eligible issues

Eligible claims include incorrect items, obvious print defects, substantial garment damage, or fulfillment errors that materially differ from what was ordered.

What we need

To review a claim, please provide your order number, a short description of the problem, and clear photos showing the issue. This allows us to work quickly with our production partner.

Resolution path

Approved claims are typically resolved by a replacement shipment. If a replacement is not feasible, a refund or store credit may be issued at our discretion.

Non-returnable situations

We do not accept returns for buyer's remorse, incorrect size selection, minor color variation caused by screen differences, or shipping delays outside our direct control once an order has shipped.

Contact

For return-related help, contact our support team through the store contact page and include your order details so we can review the request.